Refund policy

Return and Refund Policy

At The Honey B Boutique, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not fully satisfied, we are here to help.

1. Returns

We offer a return window of 10 days from the date of delivery for most items. To be eligible for a return:

• The item must be in its original, unused condition.
• The item must be returned in the original packaging, if possible.
• You must provide proof of purchase (receipt or order number).

Non-returnable items:

• All sale items are final sale and cannot be returned.

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact our customer service team at boutiquethehoneyb@gmail.com
2. Provide your order number and details about the product you wish to return.
3. You will receive instructions on how to return your item.

Return shipping costs:

• Costumer will be responsible for shipping expenses 

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If your return is approved, we will process a refund to your original payment method.

Refund Processing Time:

• Refunds typically take 2-3 business days to process once the item is returned.
• Please note that depending on your bank or credit card provider, it may take an additional 2-3 business days for the refund to appear in your account.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the item you want.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 3 days of receiving your order. We will provide you with a return shipping label and process a replacement or refund as necessary.

6. Late or Missing Refunds

If you haven’t received a refund after 10 days, please first check your bank account or credit card statement. If the refund is still not reflected, contact us at boutiquethehoneyb@gmail.com.